Draft: to be reviewed and completed by the company before publication.

Terms and conditions

Who we are

Traveltastic is a brand of [Empresa por definir], tax number (NIF) [NIF], a travel agency registered with RNAVT, Portugal’s national register of travel agencies, under no. [RNAVT nº], with its registered office at [Morada].

Estimates and quotes

The flight prices shown on the website are market estimates, calculated from recent searches, and do not constitute an offer. The price of the trip is the one in the quote sent by the consultant, valid for the period stated in it. Airfares change with demand: the price is only guaranteed once the tickets are issued.

Booking and payment

[To be defined by the company: payment methods, when payment is due, invoicing and delivery of travel documents.]

Luggage and fares

The luggage included depends on the fare chosen and the airline’s rules. The quote states what is included and the price of any additional bags.

Changes and cancellations

The rules of the airline and hotel in each booking apply. [To be defined by the company: service fees for changes or cancellations, if any.] In the event of a delay, cancellation or denied boarding, passengers keep the rights provided for under EU law.

Travel documents

Each passenger is responsible for travelling with a valid identity document (ID card or passport) and for meeting the entry requirements of the destination country.

Welcome offer

[To be defined by the company: amount, conditions and validity of the offer shown in the quote request.]

Complaints

You can complain in writing to contacto@traveltastic.pt or in the Electronic Complaints Book (livroreclamacoes.pt). Alternative dispute resolution body: [to be defined], with information at consumidor.gov.pt.

Language

This is a translation of the Portuguese version, which prevails in case of doubt.